Refund policy

Return Window

You may request a return or exchange within 4 days of the delivery date. Requests made after this period will not be accepted.

Eligibility Conditions

Unused, unworn, and unwashed
In original condition with all tags attached
In original packaging
Accompanied by proof of purchase (order number, receipt, or invoice)

Non-Returnable Items

The following cannot be returned or exchanged unless received defective or damaged:

Customized or made-to-order products
Gift cards

Damaged, Defective, or Wrong Item Received

Contact us within 24–48 hours of delivery with your order number and clear photos/video of the item and packaging. We will arrange a free replacement or full refund — no return shipping cost to you. Whatsapp: +92 370 8916898

Size or Preference-Based Exchanges

The customer covers return shipping costs. We cover the shipping cost of sending the replacement item. Exchanges are subject to stock availability.

How to Initiate a Return or Exchange

Contact us via WhatsApp at +92 370 8916898 or email at venuastore@gmail.com with your order number and reason for return
Our team will review your request and provide instructions
Pack the item securely and send it to the address provided
Once received and inspected, we process your replacement or refund

Refund Process

Online payments (card, Easypaisa, JazzCash): refunded to original payment method within 4 business days
Cash on Delivery (COD) orders: refunded via bank transfer, Easypaisa, or JazzCash

Order Cancellations

Orders can be cancelled within 2 hours of placement. Shipped orders cannot be cancelled and must follow the standard return process.

Inspection & Rejection of Returns

We reserve the right to reject a return that does not meet eligibility conditions (e.g., signs of use, missing tags, damaged packaging). Such items will be returned to the customer at their expense.